FAQ

Either 25% or 50% of your quoted amount is the down payment and it is due prior the moving services beginning, and the residual balance is due once the moving services have been completed or if your move is a flat rate then you will need to pay prior to the unload.

Yes, we are a fully insured and licensed moving company. We hold full authority from the federal government to engage in interstate commerce anywhere in the country, and we also maintain intrastate credentials in every state where we conduct local operations. Furthermore, as a reliable relocation service provider, we carry comprehensive insurance to protect your household goods and property throughout every step of the process. If you have any questions regarding our licensing or certificate of insurance, please email contact@midwestmovingcomp.com.

Unfortunately, to avoid incurring the transaction fee on your invoice you must pay with cash or through an ACH transfer.

Yes, our professional movers will call or send a text message directly to your phone when they are en route to your location. If you require our team to notify you at a specific window, such as 30 or 45 minutes before arrival, simply let our dispatch office know in advance. This allows us to relay those instructions to the crew members before your job starts. We prioritize clear communication so you can plan your morning comfortably without any unnecessary guesswork.

If you need to reschedule or cancel your move, that’s not an issue at all. If you need to change your date, simply call our team, and we’ll work around your schedule to find an open slot on our calendar without charging any rescheduling penalties. If you must cancel entirely, please notify us at least three days before a local job or seven days before a job with long distance movers to receive a full refund of your down payment. Since, according to data published by the U.S. Census Bureau, over 37 million Americans relocate annually, our dispatch team relies on accurate scheduling to manage crew allocations and guarantee steady work for our staff.

If you need to revise your inventory list after booking, you can easily do so online by clicking the “Manage Inventory” button found on your digital estimate. This portal allows you to modify your items so our apartment movers or residential teams arrive fully prepared with the proper equipment and truck size. If you encounter any technical issues accessing the digital portal, you can also call, text, or email our support desk, and a representative will update your inventory records manually.

Yes, there are items that we are not permitted to move by law and there are some items we choose not to move for the safety of your belongings and our crew members. To view a list of items that are not allowed to be transported by Midwest Moving Company please click here: List of prohibited items.

Yes, you may leave lightweight clothing inside your dresser, though we generally advise customers to empty heavy furniture when possible. If a piece proves too heavy or unstable to transport safely, our dedicated furniture movers may temporarily remove the drawers or contents and place them back once the frame is securely set up inside the truck. Taking a few minutes to remove heavy items beforehand helps protect fragile wood joints from stress and ensures your furniture navigates tight hallways and staircases smoothly.

Yes, we can transport belongings packed in bags, though we strongly recommend using proper boxes for fragile or valuable items to avoid damage. Standard trash bags tear easily when stacked under the weight of heavier loads, which is why we advise you to use thick contractor-grade bags or pick up heavy-duty moving and packing supplies like wardrobe boxes for loose apparel. Investing in sturdy cartons protects your clothing from dust, tearing, and unwanted compression while in transit inside the moving truck.

We automatically include specialized protection items—like mattress covers and heavy-duty TV boxes—to shield your valuable electronics and bedding from dust, moisture, and road friction. You are welcome to remove these items from your quote if you prefer to supply your own protective wrap or relocation materials, but proper packaging remains mandatory for insurance coverage on those specific items. Our top priority is transporting your belongings in pristine condition, and using reinforced covers ensures a safe, damage-free journey.

Not at all! If you own a unique item or specialty accent piece that does not appear in our standard online inventory catalog, our team will still handle it without issue. As a full-service local moving company, we transport all non-prohibited household items as long as you inform our team so we can add detailed notes for the crew. Giving your sales representative a complete overview of all your items allows us to provide an accurate time estimate and prevents unexpected hourly overages on moving day.

Your discount will be applied at the end of the move, and it will be reflected on the final invoice you receive.

Removing a few small items from your overall inventory list may not always alter a flat-rate estimate because our sales team builds a small buffer of extra time into every quote. However, if you are scaling down significantly—or downsizing an entire office layout—our commercial moving services and residential specialists can review the revised load volume to adjust your rate accordingly. We always recommend calling your dedicated sales agent to review your revised estimate whenever you make major inventory changes.

We charge a bulky item fee for items that may be hazardous or ones that may require a third party to prepare the item to be moved. Oftentimes, a third party is used for exercise equipment and other similar items that may require specialty tools or an experienced technician to properly disassemble or assemble these items.

When our crew arrives at your location, you can simply walk them through your home and point out which items are designated for disposal and which items are headed for our secure storage services facility. Communicating clearly with the lead supervisor prevents unwanted items from ending up in your vault or container during complex multi-stop relocations. If you need unwanted clutter, old furniture, or trash completely taken off your hands, our dedicated junk removal team will handle the hauling and proper disposal separately from your stored goods.

We recommend that all exercise equipment, large multi-piece furniture items like a hutch, and any other large or awkward items that may be difficult to move in one piece be disassembled. This allows us to properly handle the items you are having us move and to avoid any damages to your home and your belongings.

If you have more boxes than you anticipated that is fine. If the number of boxes or furniture items is close to the original amount you had informed your Moving Specialist, that is not an issue. If you originally told your Moving Specialist, you had 50 boxes, but you have 200 boxes then we would need to be informed of this prior to your move so we can properly schedule our day. If your move takes two times as long as it was expected to then that may put strain on the movers since they may have another customer to move after your move.

Yes, most, but not all our moving trucks have hydraulic lift gates on them. If you have very heavy or cumbersome items to be moved, then we will likely need to use a truck equipped with a hydraulic lift gate to safely move your belongings.

No, we do not move structures such as sheds, storages, or mobile homes. We move commercial and household goods such as furniture, boxes, and other similar items.

Yes, we can move your swing set. The swing set will need to be fully disassembled to safely fit in one of our trucks and the assembly will be completed by a third party and not by a Midwest Moving Company crew member.

If you are eligible for one of the discounts we offer to Veterans, Military members, Law Enforcement, returning customers, and all healthcare workers, then please notify our office staff that you are a member of one of the previously listed groups and they will apply the discount to your quote. Please be mindful that the discount only applies to local moves that are within 50 miles of one of our home terminals. Please be aware you may be asked to provide proof that you are eligible for one of our discounts to ensure we are not making a mistake as to which discount you qualify for. Some discounts may be more or less than others. Unfortunately, we do not allow the discounts to be stacked, but we will always apply the discount that is of higher value to ensure you save as much money as possible.